Legal and accountable
Appropriate registration, leadership, financial controls and a record of responsible work.
Smile Network
The right help from the right organisation.
Team Smile should not attempt specialised work beyond its competence. The network creates a responsible route to vetted NGOs, professionals and community partners.
Why referrals matter
Collaboration is a capability.
Healthcare, disability support, protection, legal assistance, livelihoods and emergency response may require specialist skills. A trusted referral can be more valuable than a well-intentioned but unsuitable intervention.
- Match the need with relevant expertise
- Check geography and current capacity
- Share information only with permission
- Keep responsibility clear between partners
Network principle
Refer responsibly. Never simply pass a case along.
ConsentPeople should understand where their information goes.
Referral pathway
A clear handover, not a disappearing trail.
01
Screen
Understand the request, urgency, consent and whether Team Smile is an appropriate entry point.
02
Match
Identify a vetted partner whose mandate, geography and present capacity fit the need.
03
Close the loop
Confirm receipt, clarify next responsibility and record the referral outcome appropriately.
Partner standards
Trust is earned before a logo is listed.
People come first
Clear practices for privacy, consent, children, vulnerable adults and complaints.
Honest about limits
Current service areas, eligibility, response times and constraints are clearly understood.
Close the loop
Partners communicate whether a referral was accepted and what Team Smile may responsibly report.
NGO or specialist organisation?
Explore a responsible referral partnership.
Introduce your mandate, service locations, eligibility criteria, safeguarding approach and current referral process.